This is good to see.

The banks are attempting to protect their customers from fraud.

The good news is that as frustrating as it sometimes is for banks to protect consumers from Internet and telephone predators, they are achieving some success at keeping them out of consumers' online bank accounts.

The smartest thing you need to remember is written in the last couple of lines in this article-

There's another thing people who bank online always should remember, said West Bend Savings Bank's Larson: A bank would never ask for a customer's account information over the Internet or telephone.
"They are the ones who issued you your account number, so why would they ask you for it?" he said.